Client

An innovative SaaS provider that enhances CRM systems with an intelligent, AI/ML-powered layer to boost the efficiency of technical support teams.

The Challenge

As the client’s platform grew, so did the complexity of their GCP infrastructure, which included critical components like VMs, GKE clusters, and various other services. To maintain high performance and meet the stringent security demands of their customers, they faced the need for a dedicated, expert team to monitor, manage, and secure their entire cloud environment around the clock.

Their key challenges were:

• Operational Overhead: Managing a growing and complex GCP infrastructure was a strain on their internal resources.
• Security Blind Spots: They needed to establish a robust security posture with continuous monitoring and rapid response capabilities to protect against potential threats.
• Maintaining Availability: To uphold their brand promise of high performance, they required a proactive system to ensure the continuous availability of their mission-critical platform.

Our Solution

Tivona partnered with the client to implement and manage a comprehensive 24/7 Network Operations Center (NOC) and Security Operations Center (SOC) on their GCP environment. Our solution was built on a foundation of proactive monitoring and rapid response:

• Unified Monitoring Platform: We established a centralized monitoring solution using Prometheus and Grafana, ingesting key metrics and logs from all infrastructure and application components. This provided real-time visibility into the health and performance of the entire platform.
• Proactive Security Intelligence: We integrated Splunk to collect and analyze security logs and events, setting up a system of automated alerts to detect potential threats and anomalous behavior.
• Dedicated 24×7 Team: We deployed a specialized team of experts to provide round-the-clock monitoring, investigation, and remediation of all alerts. This team was responsible for managing the full lifecycle of an incident, from initial alert to root cause analysis.

The Impact

With Tivona’s managed NOC/SOC, the client achieved a new level of operational maturity and peace of mind. The results of our partnership include:

• Uninterrupted Availability: Proactive monitoring and rapid remediation of issues have ensured the high availability and performance of their SaaS platform, strengthening customer trust.
• Enhanced Security Posture: Continuous security monitoring and swift response to threats have fortified their infrastructure, protecting sensitive data and maintaining compliance.
• Operational Efficiency: By offloading the burden of 24/7 monitoring and management to Tivona, the client’s internal teams are now free to focus on product innovation and core business growth.
• Proactive Problem Solving: Our team not only responds to alerts but also performs root cause analysis, leading to long-term improvements in the stability and reliability of their infrastructure.